Shipping, Returns & Warranty

Shipping

Orders are shipped within 48 hours.

Products are shipped by sea freight to the United States.

Estimated delivery to the U.S.: 7–10 business days. Final delivery times may vary depending on local carriers.

Tracking information will be provided once available.

Shipping fees are included in your order unless otherwise specified.

Returns & Refunds

U.S. Customers

We offer a 30-day risk-free return policy.

If you are not satisfied within 30 days of delivery:

Refunds will be issued after we receive and confirm the returned item.

We will guide you through the return process.

Return shipping: Only covered by us if the return is due to a product defect or incorrect item. For returns due to personal reasons (e.g., changed mind, no longer wanted), return shipping is the responsibility of the customer.

No hidden conditions. No restocking fees.

EU Customers

In accordance with EU consumer protection laws, you have the right to cancel or return your order within 14 days of receipt, for any reason, without justification.

Items must be returned in their original condition, unworn/unused, with tags and original packaging.

Proof of purchase is required.

Refunds will be processed promptly upon receipt of the returned item.

Non-returnable Items

Perishable goods (food, flowers, plants)

Custom or personalized products

Personal care items (beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

Damages & Issues

Please inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect.

We will evaluate the issue and provide a prompt solution.

Exchanges

The fastest way to get a replacement is to return the original item.

Once the return is accepted, you may place a separate order for the new item.

Warranty

All products come with a 1-year limited warranty covering manufacturing defects.

If any issue occurs, please contact our support team for prompt assistance.

Warranty does not cover misuse, accidental damage, or normal wear and tear.

Customer Support

Our support team responds within 12 hours during U.S. business hours.